We pack and send every order ourselves from Kaunas, Lithuania. Here is what to expect on delivery, and what to do if you need to send something back.
Where we ship
We deliver to all European Union countries and the United Kingdom. Every parcel is sent with tracking, so you can follow it on its way to you.
Shipping costs
| Order value | Shipping |
|---|---|
| Under €49 | €5.90 |
| €49 and over | Free |
The exact cost is shown at checkout before you pay.
Delivery times
Orders are dispatched from Lithuania. Delivery usually takes 2–5 working days in the EU and 3–7 working days to the UK. Busy periods and customs checks can occasionally add a few days.
UK orders and import VAT
UK orders may involve import VAT. How it is handled for your order is stated at checkout, so you know before you pay.
Your right to cancel
You can cancel your order within 14 days of receiving it, without giving a reason. The 14 days start on the day you, or someone you’ve named who isn’t the courier, receive the parcel.
To cancel, email us at info@hilasti.com with your name and order number and a clear statement that you want to cancel. You can also use our contact page.
Hygiene exception
Shilajit is a food supplement. For health and hygiene reasons, we can’t accept the return of a jar that has been unsealed after delivery. The right to cancel applies to products that are still sealed and in their original packaging.
How to return an item
Please send the product back within 14 days of telling us you want to cancel, to:
MB Stiega Bros Gedimino g. 22A-14 LT-44319 Kaunas Lithuania
You pay the return postage unless the item is faulty, damaged or wrong. We recommend a tracked service, because we can’t refund a parcel that doesn’t reach us.
Refunds
We refund you within 14 days of receiving the returned goods, or proof that you’ve sent them back, whichever comes first. The refund goes to the payment method you used for the order, at no charge to you.
If you cancel the whole order, we also refund the standard delivery cost you paid.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or isn’t what you ordered, contact us within 14 days of delivery. Please include your order number and photos of the product and packaging. We’ll send a replacement or give you a full refund, and we’ll cover any return postage.
This doesn’t affect your legal rights as a consumer.
Questions
For anything about delivery or returns, email info@hilasti.com or visit our contact page. Our full terms and conditions also apply.