These terms apply when you buy from hilasti.com. Please read them before you place an order. If anything is unclear, email us at info@hilasti.com and we’ll explain.
Nothing in these terms takes away the rights you have as a consumer under the law of the country where you live.
Who we are
hilasti.com is run by MB Stiega Bros, a small company registered in Lithuania.
- Company number: 306147152
- Address: Gedimino g. 22A-14, LT-44319 Kaunas, Lithuania
- Email: info@hilasti.com
We sell Himalayan shilajit resin to consumers in the European Union and the United Kingdom. You don’t need an account to shop with us.
Ordering and when the contract is made
- You choose a product, go to checkout and enter your details.
- You pay on our payment provider’s secure page.
- We send you an email confirming your order.
The contract between us is formed when we send that order confirmation. If we can’t accept your order, for example because a product is out of stock or there is an obvious pricing error, we’ll tell you and refund any payment in full.
Please check your details before you pay. If you spot a mistake afterwards, email us as soon as you can and we’ll try to correct it before dispatch.
Prices
All prices are in euros (EUR). We are not registered for VAT, so no VAT is added to them. Delivery costs are shown at checkout before you pay. For UK orders, any import VAT is handled as stated at checkout. See Shipping and returns for details.
The price you pay is the price shown when you placed the order. We may change prices at any time, but changes don’t affect orders already confirmed.
Payment
Payments are processed by Stripe. Depending on your country, you can pay by card, digital wallets such as Apple Pay or Google Pay, or Klarna.
We never see or store your full card details. Stripe handles them securely. Your payment is taken when you complete checkout.
Delivery
We dispatch from Lithuania to EU countries and the UK with tracked delivery. Costs, delivery times and what to do if a parcel is late are set out on our Shipping and returns page.
The product is your responsibility once it has been delivered to you or to someone you have named.
Your right to cancel
As a consumer, you can cancel your order within 14 days of receiving it, without giving a reason. For hygiene reasons, this doesn’t apply to a jar that has been unsealed after delivery.
How to cancel, how to return the product and how refunds work are explained on our Shipping and returns page.
Faulty, damaged or wrong items
If your order arrives damaged, faulty or isn’t what you ordered, contact us within 14 days with photos. We’ll replace it or refund you, and we’ll cover return postage. This doesn’t limit your legal rights if goods are not as described or not fit for purpose.
Product information
We take care to describe our products accurately. Photos are for illustration, and natural resin can vary slightly in colour and texture between batches.
Our shilajit is a food supplement, not a medicine. It is not intended to diagnose, treat, cure or prevent any disease. Food supplements should not replace a varied, balanced diet and a healthy lifestyle. Do not exceed the suggested serving on the label.
Speak to your doctor or pharmacist before taking a supplement, especially if you are pregnant, breastfeeding, take medication or have a health condition. Keep out of reach of children.
Information on this website is for general information only and isn’t medical advice.
Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.
We are not responsible for loss that was not foreseeable, or for business losses, as our products are sold for private use only.
Nothing in these terms limits our liability where the law doesn’t allow it to be limited. This includes liability for death or personal injury caused by our negligence, for fraud, and for your statutory rights as a consumer, including under product liability law.
Complaints
If you’re unhappy with anything, please email us at info@hilasti.com first. We’ll do our best to put it right quickly.
If we can’t resolve your complaint, you can contact the Lithuanian State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) at www.vvtat.lt. If you live in another EU country or the UK, you can also contact your local consumer authority.
The law that applies
These terms are governed by Lithuanian law. If you live elsewhere in the EU or in the UK, you still keep the protection of the mandatory consumer laws of your own country, and you can bring a claim in your local courts.
Website content
The text, photos and design on this website belong to MB Stiega Bros or are used with permission. Please don’t copy them for commercial use without asking us first.
Changes to these terms
We may update these terms from time to time, for example when the law changes. The terms that apply to your order are the ones shown on this page when you placed it. The date of the latest update is shown at the top of this page.
Your personal data is handled as described in our Privacy policy.